Your privacy is important to us; therefore we would like to inform you what we do with your data and why we need it. We are under strict medical discretion and this is a cornerstone in our profession that we respect. But to do our work and organize invoicing we are obliged to have information about you which is why we have a privacy and data policy.
Physioinnovation sarl, the company which include the physiotherapy service called PHYSIONRJ, is what’s known as the ‘Controller’ of the personal data you provide to us physically or electronically. The data we collect can be through a electronic contact form, which is basic data such as name and telephone number. Otherwise it is from you contacting us through mail or telephone. For the purpose of us to do a physiotherapy service, we do need to collect certain information physically on paper ; your name, address, insurance information, diagnosis, email, phone number, other diagnostics relevant for future physiotherapy treatment or services as coaching, bike fitting or training camps if written in consent/contact form. YOUR PERSONAL SENSITIVE INFORMATION IS GIVEN PHYSICALLY IN WRITTEN FORM AND IS SAFELY STORED INDEPENDENTLY AND HAS NOTHING TO DO WITH THIS WEBSITE NOR OUR ORGANISATIONAL AGENDA, NOR OUR SOCIAL MEDIA PLATFORMS.
We have physiotherapy services in Martigny and Finhaut, Switzerland. Our physiotherapy service website address is: https://physio-nrj.ch. Company address: physioinnovation sarl, Rue de la barme 14, 1925 Finhaut, Switzerland, CHE-184.174.646
Cookies: If you visit this website, there might be cookies and cache to remember your site preferences to facilitate your browsing experience. If you leave a comment on our site (contact form) you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year, but you can empty/delete your cookies on your browser. When you log in, the website can set up cookies to save your information in the contact form and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. Cookies can come from preceded visited websites. Cookies can also come from links we share to from our websites. We advise to regularly empty caches/cookies in your browser in general for your privacy on the web.
Contact forms analytics:We do not actively hold your data from this website, nor have we any intention in using it. We have access to basic analytics from our newsletters, however this only covers information about opens and clicks on links there has been. Concerning this website wordpress has cookies to to enhance your user experience and clicking on a link to another website could possibly generate a cookie or cache from the other website. Visitor comments on a possible contact form from this website (if enabled) may be checked through an automated spam detection service and are send through email.
Concerning this website, it serves as an informational tool for visitors about who we are and what services we propose, we do not use marketing in physiotherapy. The hyperlinks referring to social media or partners are not pixels with an ad code embedded, they are hyperlinks referring you to our social media site, which are not used for any promotional goal, but for information and a way for you to stay in contact with us. However, cookies might be installed on your device from other websites you have visited or will visit. We refer to above mentioned explanation about cookies.
What data breach procedures we have in place
For this website: Since no data is actively collected through this website, and the sensitive data is safely stored separately, the event of a data breach on this website has small consequences since there are no way of stocking information about you as a visitor, since we do not collect your contact information. Physioinnovation would in case of such an event on this website do the necessary intervention, shut it down and rebuild it from scratch. For maximum security all sensitive information is solely stored on a separate medical software: For data breach on separate medical software based in Switzerland, the host and beholder of this software is responsible for the security of the software and hosting of this. In the unlikelihood of any breach, Physioinnovation cannot be held liable for this and the host and beholder of this software shall inform about such breach.
What we do with your data
All the personal medical data we process is processed by our staff in the Switzerland and hosted by a Swiss company. This website, however is for IT hosting and maintenance located on servers within the European Union. There are no 3rd parties that has access to your personal sensitive data from this website, since we do not have any option for you to give us these on this website, not even basic data such as name, email etc. We have a strict Data Protection regime in place to oversee the effective and secure processing of your personal sensitive data. Which is why we have separated medical sensitive data to a host within Switzerland on a Swiss medical software. This website where you only have the possibility to mail us through a hyperlink we have separated to another host and therefore no sensitive personal information is passed on or shared to the seperate medical software. This website and medical information software has no communication and no relation to each other and no information is shared between those.
We do not use marketing since physiotherapy services or medical companies are not allowed to do so by law. This website does not contain marketing, but information about our physiotherapy, what type of physiotherapy services we offer, individual coaching services, where to find us, the legal info concerning pricing in physiotherapy and how to contact us. Concerning this website, we might share information regarding scientific trials concerning rehab and their type of treatment. We might share information of exercises and their effect on the musculoskeletal system and this is not marketing but information. We might share news about a change in the company or an event we invite to. We have a social media site, that gives us the possibility for people to follow our clinic, furthermore to interact with above mentioned type of information we might share on this site. Also to share news about our clinic. We have social media accounts to share information about latest advances in physiotherapy or news about our physiotherapy service PhysioNRJ clinic.
Why we need your data and what we do with your data
We need to know your basic personal data with medical prescription, insurance information and if necessary medical reports and diagnostics conclusions in order to provide you with physiotherapy treatment, on-going organizational updates and agenda, invoicing for you or your insurance and contact with your medical prescriber (if necessary or upon demand from you). –We will only collect personal data from you that we do need in order to provide and oversee the physiotherapy or coaching service to you, including invoicing, diagnosis, your insurance details, your contact details. Physiotherapy is under medical discretion and we do not share any sorts of personal sensitive information with 3rd parts, unless the law enforces us to do so. We do need to share basic data from you to invoice your insurance company, contact with your medical prescriber (if necessary or upon demand from you). This is a normal workflow in physiotherapy and the medical profession. All the personal sensitive data we process is processed physically and electronically by our staff in the Switzerland and by a Swiss host. No 3rd parties have access to your personal data unless the law allows them to do so. We have a Data Protection regime in place to oversee the effective and secure processing of your personal data.
What we would also like to do with your basic contact data (name, address, mail)
We would however like to use your name, address, and/or email address (from initial physical contact form on paper) to send you our newsletter maximum 1-2 times per year, with information about new services or structural changes with employees and greetings for holidays. The newsletter is sent either post or email. Your address will not be shared with any third parties. The newsletter by email are sent by “Mail Chimp”. You can unsubscribe at any time by contacting us via phone, email or simply clicking on unsubscribe. If you wish to contact us by email, sms or through a message application, you give your automatic consent for us to reply on your request on the given platform.
How long we keep your data
We are required under law to keep your personal data (name, address, contact details, insurance details and medical prescription) for the legal amount of years before it can be destroyed. Your basic electronically contact information we might use to contact you by mail or phone and will be kept with us until you notify us to delete it or that you no longer wish to receive newsletters from us.
Telehealth (visioconférences, téléconsultations)
During the COVID-19 pandemic, we offer teleconsultations (telehealth). The platform we offer this service through is called Signal Messenger, an end-to-end encrypted platform meaning no third party, nor Signal messenger can access messages or calls.
What are your rights
If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated.
This privacy police replaces any previous version and is actively updated. Last updated 08.09.2023